Refund and Returns Policy

We want you to love what you ordered. If something isn’t right, here’s exactly how returns, exchanges, and repairs work.

30-day returns

Unworn, unengraved pieces in their original packaging can be returned within 30 days of delivery for a full refund to your original payment method, minus original shipping. Start a return by replying to your order confirmation email or visiting My Account → Orders → Request a return.

Engraved and personalised pieces

Because engraving is made specifically for you, engraved pieces can only be returned if they arrive faulty or damaged — not for a change of mind. We’ll always replace or refund a piece that’s genuinely wrong.

Limited editions

Each edition is 24 pieces and is never restocked once sold out. If you return a piece from a sold-out edition, we can offer a refund or store credit, but we may not be able to offer an exchange for the same design if no pieces remain.

Faulty or damaged on arrival

If a piece arrives damaged or faulty, contact us within 7 days with a photo and we’ll arrange a free replacement or full refund, including any shipping cost, no questions asked.

Free repairs, for life

Re-stringing, re-plating, new clasps — bring any piece back to the atelier (or ship it to us) at any time and we’ll repair it at no cost. This does not cover loss, theft, or damage from significant misuse.

How refunds work

Once we receive your return, we inspect it and process your refund within 5 business days, to the original payment method. Depending on your bank or payment provider it can take a few extra days to appear.

Return shipping

For change-of-mind returns within Kenya, return shipping is at your cost unless the piece is faulty. For international orders, contact hello@lamaze.co.ke and we’ll advise the best way to send it back.

Questions? hello@lamaze.co.ke or visit us at Westlands Avenue 24, Nairobi or Marina Promenade 86, Dubai.